The Terms and Conditions under which Oolloo Station Tours operate are detailed below. Payment of the Tour deposit represents an acceptance of the Terms and Conditions.
BOOKINGS & DEPOSITS
The deposit payable to confirm a reservation is 20% of the total tour price. To confirm a tour booking, the deposit must be paid at the time of making the reservation by credit card or direct deposit. Credit cards accepted are Visa and MasterCard. If paying by cheque, Oolloo Station will allow 7 days for the cheque to be received in our office.
CREDIT CARD FEES
If paying by credit card a small transaction fee of 1% is applicable. Cards accepted are Visa and MasterCard.
AT TIME OF BOOKING
Passengers are asked to notify Oolloo Station of any special requirements (for example health or diet) at the time the booking is made. Oolloo Station will advise all third parties such as tour operators of these requirements and will endeavour to ensure they are met. However, we cannot guarantee that all special requirements will be met in all instances.
The final payment for your booking must be received in our office no later than 90 days prior to your departure date. This payment date will be clearly spelt out on your booking confirmations. For bookings made within 90 days of the tour departure the full tour payment will be required within 7 days.
Cancellation fees will be levied relative to the amount of notice given and must be received in writing or by email.
Within 90 days of departure, or if passenger fails to arrive: 100% cancellation fee
More than 90 days prior to departure: Forfeiture of the 20% deposit
All cancellations must be received in writing by Intense Adventure Tours and are not effective until this notification has been received. If your holiday has commenced, 100% of the full holiday package price is charged. There is no refund for unused services or if portions of the holiday package are missed.
Changing to another tour departure for the same tour is permitted if there is sufficient availability and the new date falls within 150 days of the old departure date and is within the same calendar year. Requests must be made at least 60 days prior to travel. If an alternate date is unavailable or unsuitable and you cannot travel on the original date your booking will be subject to our standard cancellation terms detailed above. Change requests within 60 days of departure will be treated on a case by case basis and may incur a change fee.
The tour fares quoted in this brochure are per person twin share. Single supplements are applicable for single travellers requesting single accommodation. Forced singles are also required to pay the single supplement. The tour fares quoted in this brochure are valid for the current calendar year.
The tour fares quoted are in Australian Dollars (A$) and include Australian Goods and Services Tax (GST).
Oolloo Station strongly advises passengers to take out travel insurance to cover any unforeseen circumstances leading to cancellation. We recommend that you do this at the time of booking to insure your deposit. Cancellation Insurance, which only covers your deposit, can be purchased or alternatively you can purchase comprehensive travel insurance.
Each passenger is entitled to bring luggage to suit their travel needs. Large items such as fishing rods and camera’s are welcome. The luggage is entirely at the passengers’ risk during the tour.
ITINERARY AND TOUR ARRANGEMENTS
Passengers accept that Oolloo Station may need to alter or amend itineraries, accommodation or sightseeing arrangements from those published, with little or no notice. This may be due to road conditions, weather, safety factors and other operational considerations at the time. Such decisions will be made in the best interests of the passengers’ comfort and safety. In these circumstances Oolloo Stations will endeavour to make suitable alternative arrangements which may include the use of light aircraft. Oolloo Station is unable to guarantee exact arrival or departure times and is not liable for any failure to make connections with any other service or guarantee the operation of any particular service.
RESPONSIBILITY & LIABILITY
Oolloo Station accepts no responsibility or liability for any injury, loss, damage, change of itinerary or inconvenience caused either directly or indirectly as a result of force majeure or other events which are outside of our control, including but not limited to: fires, floods, acts of God, unusually severe weather, industrial action or commercial flight disruptions. Passengers are advised that the service provided by Oolloo Stations is for the booking and packaging of goods and services provided by other operators such as hotels, motels, attractions, cruise lines, airlines and other transportation companies. Oolloo Station will not be liable for any loss, damage, omission or act of negligence or otherwise committed by these operators, their assignees or agents.
HEALTH & FITNESS
Most of our tour itineraries contain guided sightseeing walks to natural attractions. As such passengers are required to have a reasonable level of fitness in order to participate in such walks. Some walking tracks have sections of uneven rocky ground and may be slippery. The walks on our tours vary in length, so please read your chosen itinerary for further information or contact us to describe the walk to you. Whilst on a bushwalk it is the responsibility of each passenger to carry adequate drinking water. Bottles are supplied as part of the Oolloo Station pack which is included in each tour fare. If passengers elect not to receive the pack, they must source and bring another water bottle on tour. All Oolloo Station coaches feature a water refilling point. If passengers feel they are unable to participate in the walk on the day, alternative arrangements will be made with adequate provision for passenger comfort and safety.
GENERAL MOBILITY AND SPECIAL ASSISTANCE
Passengers are required to have a reasonable level of mobility to be able to board and alight the coach unaided. Due to space restrictions aboard our coaches, we are unable to accommodate passengers who require the use of wheelchairs or walkers. Our vehicles are not equipped with wheelchair ramps or lifters. Passengers requiring physical or mental assistance must be accompanied by a companion who is willing and capable of providing such assistance.
RISKS, PARTICIPATION & ENJOYMENT
- Smoking is not permitted on board Oolloo Station Tour vehicles.
- Seat allocations on board Oolloo Station vehicles operate with a daily seat rotation system to ensure passengers enjoy different seating positions whilst on tour.
- Passengers accept that tours include participation in activities which may involve certain risks and dangers beyond the control of Oolloo Station. Such activities containing risks include but are not limited to, bush walking, swimming, and travelling in remote undeveloped locations.
- Passengers accept that some itineraries include visits to and overnight stays in areas located some distance from hospitals, medical centres or other forms of professional medical facilities.
- Passengers accept that it is their responsibility to ensure that their health is in a state which will allow them to enjoy the tour and successfully complete the activities that the tour offers.
- Passengers will not be permitted to continue on tours when in the opinion of the Oolloo Station Tour Leader, the passenger’s conduct or condition is placing their own or the safety of other passengers at risk, or is adversely affecting the enjoyment of other passengers; for whatever cause.
- Oolloo Station will take all reasonable steps to provide an enjoyable tour. However, no liability will be accepted for any loss of enjoyment experienced by passengers due to circumstances which are out of our control.
Should any dispute arise between Oolloo Station and a passenger, it is agreed that formal proceedings in a Court or Tribunal will not commence until after the following process has been complied with:
A written notice specifying the nature of the dispute (“the notice”).
Following the issue of the notice, the parties will in good faith attempt to resolve the dispute by negotiation, mediation, expert determination or as otherwise agreed.
If the process for the resolution of the dispute is not agreed with within 7 days of the receipt of the notice, the parties must mediate the dispute. Mediation will be conducted in accordance with Rules and Regulations of the Northern Territory Law Society, as at the date of the dispute. If the parties cannot agree, the Mediator will be appointed by the President of the Law Society of Northern Territory, or nominee.
If there is no resolution to the dispute at the expiration of 30 days from the receipt of the notice, formal proceedings may be commenced. The laws applicable in Northern Territory govern these Terms and Conditions and the parties submit to the jurisdiction of the Courts and/or Tribunals of Northern Territory to herein determine any disputes between the parties.